Services Overview

Phone System Features for Business Owners

Hover over the feature to find out more!

Unlimited Auto-Attendants (IVR)Auto-Attendant is the most powerful feature. This lets callers Press 1 for Sales or Press 2 for Customer Service, etc. Auto-Attendant is as easy as it is powerful. This feature can manage call flow, build scheduled responses, forward calls off-site, and more.
Dial from OutlookMake a call from your Inbox - Right-click on a contact or email message to call. Your phone rings and you're connected!
Operator PanelFlash Operator Panel is a real-time web interface to Asterisk. You can see what all of your extensions, trunks, and conferences are doing.
Unlimited ExtensionsEach extension is totally customizable - with dozens of options such as: Personal inbound number (DID) - Outbound Caller ID - Privacy settings - Spell-by-name directory - Voicemail settings and Much more!
VoicemailHundreds of hours of voicemail storage, and four easy ways to retrieve messages: One-touch from your office phone. Dial in remotely from any phone. Attached to your email as .wav files. Listen via our web control panel.
Voicemail to EmailGet voicemails as emails! It comes pre-configured to send each employee an email notifying them of a new voicemail messages. Or it will attach the actual voicemail (as a .wav) to the email. No POP3, SMTP, IMAP, or Exchange configuration required!
Music on HoldPut a call on hold and they hear music not dead air!
SchedulesWant to play different messages to callers at different times of the day? Or do you want an entirely different Call Menu on weekends, with different options for your callers to choose from. Use the intuitive Scheduler to create and apply schedules that will make your phone system work for you!
Call ParkingPark a call and have some else pick it up.
Ring GroupsA Ring Group takes one inbound call and rings all phones, the first to pick up gets the call. Of course you get to choose which phones go into the Ring Group.
Call ForwardingUsers can use their Web Control Panel to enable call forwarding to either an internal extension or to an external number.
Voice Directory)'Spell-by-last-name' directory. Callers are simply prompted to spell the first three letters of the person's last name and then automatically connected to the requested extension.
DID'sDo you have more employees than you do phone numbers? With one click of the mouse, you can assign an inbound phone number to an employee.
Follow Me (Ring Cell or Home phone)Follow me to cell phones or analog home phones can now seamlessly participate in your queues. This means that callers will never know if the person answering is in your office, or on a mobile phone anywhere in the world.
Unlimited SoftPhonesCan be used with any standard broadband internet connection
Inter-Office support (VoIP between offices)Link your servers to take advantage of the following features: Free office-to-office calling via VoIP. Call forwarding to any extension in your network.
Web Control PanelThe web interface comes with 2 options: A panel for administrators, giving them the ability to manage all aspects of phone system remotely and a user panel, allowing individuals to manage their personal configurations (listen to voicemail, click to call people back, etc.)
Call Detail RecordsCall Detail Records
Unlimited Conference BridgingConference bridges used to be very expensive, but now Trixbox comes pre-configured with one for free! This bridge supports an unlimited number of internal participants and as many external participants as you have phone lines.
Voicemail Notify (pager, email, text message)Get notification of voicemail on your pager, in email, or SMS text message)
Call RecordingCall recordings capture agent name, agent extension, date, time, Caller-ID, DNIS and file size. Using our web-based interface, you can then listen to calls right from your computer speakers, or download them to your local drive.

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