VoIP/PBX Phone Systems
Proactive Networking offers solutions which will help make businesses more effective and efficient.
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>> Call Center Applications
Troubleshooting & Consulting Services
Award-winning Aheeva Call Center Software uses voice over IP technology to offer CTI extensive functionality while lowering operating costs. Unlike proprietary communication systems, Aheeva Call Center Software is based on open source Asterisk® IP-PBX to offer a streamlined solution that is customizable, flexible and scalable.
Let Proactive Networking exceed your expectations today and expand the possibilities for your business tomorrow with Aheeva Call Center Software.
Call Center Software Features
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Inbound
Intelligent call management empowers your agents to spend their time helping and selling instead of transferring calls and looking for files
Quality MonitoringAccurately evaluate your quality of service, adherence to business policies and response to sales efforts with call quality monitoring.
OutboundAutomatically target the ideal customers and connect them to your best agents with intelligent outbound call management.
Remote ManagementMonitor your operations from everywhere with a PC or laptop and an Internet connection. All Aheeva CCS applications are Web-based, therefore, you can oversee productivity and make improvements remotely with a secure, access controlled, interface.
ReportingAnalyze your corporate data quickly and easily to assess the performance of your contact center on all levels and carry out short-term adjustments, midterm improvement or long-term vision.
Workforce ManagementBalance the work volume to achieve a desired quality of service with the fewest possible resources while making your teams feel guided, supported and competitive.
SoftphoneThe AheevaPhone is the best complement to Aheeva CCS. This SoftPhone can be deployed rapidly in any business and is an inexpensive way to get up and running with VoIP.
Product BenefitsBuild a more efficient, profitable business without outgrowing your call management system.